Covid-19 Support

The Centre for Sustainable Energy, who manage Warm and Safe Wiltshire have made changes to their working practices that will last for the duration of the Covid-19 (Coronavirus) crisis.

In line with government advice, their office is closed. All staff are working from home with the exception of just two who – while observing social distancing and hygiene guidelines – are servicing our most vulnerable customers who don’t have internet access and rely on the postal service to request and receive our support.

Warm and Safe Wiltshire advice service is still busy helping people who are struggling to keep warm and to manage their fuel bills. We know that the current situation is particularly challenging for vulnerable people and that domestic energy costs have risen as households are obliged to stay at home. Our phone line is open, so do call us or contact us. And if you know anyone who might need help - for example in topping up their prepayment meter if they can't leave their home - please pass our details to them. For further details on what Swindon Borough Council and Wiltshire Council are doing to support communities across the county, click on one of the links below. 

Warm & Safe Wiltshire is a commitment from Wiltshire Council, Swindon Borough Council, Dorset & Wiltshire Fire and Rescue Service in partnership with the Centre for Sustainable Energy